Frequently Asked Questions

1.) What are the essential components of the hospitality worker certification program?

Recruitment Solutions International Ltd. (RSI) is licensed by the Alberta Hospitality and Lodging Association (AHLA) to provide a course review that would be helpful in guiding candidates to pass the National on-line examination for Housekeeping Room Attendant and food and beverage servers who wish to work in Canada. The program is based in Manila and Cebu, Philippines. HRPC Training and Accreditation Assistance Centre, Inc. uses AHLA standards to instruct housekeepers/room attendants and food and beverage workers to comply with the Canadian standards. Additional information on RSI can be found at www.recruitmentsolutions.org.

Our newest offering is the certification program for Kitchen Helpers (Hot Meal Operation & Cooking leading to Commercial Cooking NC II and Cold Meal Operation & Cooking leading to Commercial Cooking NC II). This program was developed due to the increasing demand of Canadian employers for a designated curriculum for Kitchen Helpers using Canadian standards. This program also includes a National assessment for the said occupation under the TESDA regulations.

2.) Can the tuition be paid by installments?

The option to pay tuition in installments is available. Tuition covers the cost of classroom review, the hospitality worker study manual, remedial study sessions with the instructor and the Alberta Hospitality and Lodging Association (AHLA) online exam.

3.) Can the fees be paid in Canada?

Fees may be paid to our representatives in our Calgary and Winnipeg offices.

4.) How is the classroom course organized?

Classes are arranged during evenings and weekends where possible. The instructors will review the hospitality worker curriculum in the classroom and students will be provided with workbooks provided by the Alberta Hotel and Lodging Association that assists the hospitality worker student to comprehend the curriculum and prepare to write the online exam. After completion of the classroom study portion of the program students will be required to write the AHLA online exam. Those who pass the online exam will be approved to participate in the mandatory on-the-job work experience portion of the program.
As for the Kitchen Helper certification program, students will attend classroom study and take a written exam, after which they will attend actual kitchen practice with our partner culinary school. Those who pass the exam will be approved to participate in the mandatory on-the-job work experience portion of the program. After completing their mandatory on-the-job work experience, students will be required to take practical kitchen examination in completion of their certification requirements.

5). What is involved in the mandatory on-the-job work experience program?

After successful completion of the online examination as required by the AHLA, hospitality worker students are required to participate in a program of 300 hours of supervised work experience for housekeepers and 500 hours for the food and beverage servers. For the Kitchen Helper program, students are required to render 300 hours of supervised work experience. The mandatory work experience can be taken at a number of hotels and resorts approved by the program instructors.

The instructors will discuss work experience options available to the students once they are registered and have begun to take the classroom portion of the program.

6.) If a trainee is employed as a room attendant (housekeeper), waiter/waitress (food & beverage server) or kitchen helper in a hotel or restaurant do they have to take the mandatory work experience?

If you are employed as a housekeeping room attendant (housekeeper), waiter/waitress (food & beverage server) or kitchen helper you can arrange for your employment supervisor to evaluate your job skills and, if successful, you may not be required to take the mandatory work experience.

7.) After I complete the instruction and work experience will I attain certification as a room attendant or food and beverage server?

After successfully completing the online exam and the mandatory hours of work experience, you will receive the Occupation Knowledge and Performance Certificate for a housekeeper or food & beverage server. Final certification can only be attained after arrival in Canada and is done through the Alberta Hospitality and Lodging Association. All hospitality workers are encouraged to complete the certification process once in Canada. You can begin working in Canada after you receive the Occupation Knowledge and Performance Certificate referenced above.

8.) If I am successful in getting certified by the Alberta Hotel and Lodging Association am I guaranteed a job in Canada?

Successfully completing the online examination and mandatory work experience portions of the program does not guarantee you a job in Canada. Upon receipt of the Occupational Knowledge and Performance Certificate, HRPC Training And Accreditation Assistance Centre, Inc. will forward your application to Horizon Recruitment Pacific Corporation. Recruitment Solutions will present your credentials to prospective hospitality employers and work with hospitality employers to obtain a job offer for you.

If Horizon Recruitment Pacific Corporation and Recruitment Solutions are successful in obtaining a job offer for you, you must apply to the Canadian Embassy for approval to work in Canada. The Canadian Embassy can reject applicants with valid job offers for a variety of reasons. The Canadian Embassy is entirely independent of the AHLA, Horizon Recruitment Pacific Corporation and Recruitment Solutions and is solely responsible for granting approval of visas to work in Canada.

9.) Will HRPC Training & Accreditation Assistance Centre, Inc. certify more hospitality workers than Recruitment Solutions has orders from hospitality employers?

No, it is our agreement with the Alberta Hospitality and Lodging Association to prepare only enough hospitality workers to fill anticipated orders from hospitality employers.

10.) What are the qualifications to join in the hospitality worker certification program?

Candidates for the hospitality worker program should have previous, recent work experience and have strong English language skills. Work experience as a housekeeper, food and beverage server or kitchen helper is an asset. At least 72 university or college credits are mandatory. Graduates of the Hospitality and Restaurant Management Bachelor’s degree program (HRM) are invited to apply.